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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact reception who can provide you with advicewho will deal with your concerns appropriately.  Further written information is available regarding the complaints procedure from reception. 

Parental Responsibility for Consent

There are only certain persons who are legally permitted to give consent for a child (for example for vaccination). This consent can be written or verbal.

These people are:

  • The child’s birth mother.
  • Both the child’s parents IF they were married to each other at the time of conception or birth AND are still married to each other at time of consultation.
  • An unmarried genetic father who is present at the child’s registration and whose name is on the birth certificate (from 1st December 2003 only, before that date this does not apply).
  • An unmarried genetic father who has acquired parental responsibility via a court order or a parental  responsibility order.
  • A genetic father who has married the mother after the birth of the child and is still married to her.
  • The child’s legally appointed guardian.
  • A person who has been given a residence order by a court regarding the child.
  • A local authority designated to have a care order for the child by a court.
  • A local authority or anyone having an emergency protection order in respect of a child.
  • Grandparents, foster parents and child minders cannot give consent unless they hold a legally binding court order as above.

NB A child’s father who is not married to the mother at the time of birth or conception and who has not married her subsequently cannot in law give legally binding consent for the child unless he has obtained a parental responsibility order via the court system (or unless his name is on the birth certificate from 1/12/2003).

If a person who can give legally binding consent is unable to accompany a child to an appointment they may write a letter giving consent for the named procedure/immunisation for the child and send this, signed,  with the child and carer to the appointment.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

GP Earnings Disclosure

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average pay for GPs working in CROWN STREET SURGERY in the last financial year was £71417 before tax and National Insurance.

This is for 0 full time GPs, 6 part time GPs and 1 locum GPs who worked in the practice for more than six months.

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