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Click here for our GP weekly rota

To Make an Appointment

  • A wide variety of appointments are available from early morning to late evenings.  Appointments are booked at 10 minute intervals.  Please let us know your most urgent problem first.
  • On the day appointments are available from 9.00 am to 12 noon each morning.  You need to ring at 8.00 am to make an on-the-day appointment.  If you ring later, all the appointments will be gone and you will need to call again the following day. If your problem is urgent and all the appointments are gone, a message will be taken by reception for the duty doctor who will call you and assess the urgency of your problem.  If the doctor considers it necessary, you will be given an appointment that day.
  • Working patients can pre-book an early morning or evening appointment in the commuter clinics in advance on alternate Tuesday & Thursdays.  These appointments can also be booked online - to do this you need to register for online access at reception.
  • All afternoon appointments from 2.30 - 5.30 pm will be pre-bookable.  If you want to book a routine appointment in advance, please avoid ringing at the peak time of 8.30 am in the morning.  Pre-bookable telephone appointments with a doctor of your choice are also available. These are useful for non-urgent routine queries which do not require a face to face appointment.
  • Nurse appointments are booked up to 4 weeks in advance. 1/4 of the appointments are kept for emergency wound dressings.
  • The doctor can deal with many problems over the telephone and for this reason reception will ask you for a brief description of your problem.  Reception staff do not book appointments for flu, colds, coughs, diarrhoea/vomiting and backache.  A message will be taken for the duty doctor who will assess you over the telephone before giving an appointment.
  • For a routine blood pressure check, please make an appointment with the healthcare assistant.
  • If you need a blood test, these are provided locally at Acton Health Centre. Please ask at reception for further details.
  • If you require forms to be completed, please hand these in at reception – do not try to make an appointment.
  • If you are late for your appointment, the doctor may refuse to see you to avoid patients booked after you having to wait longer.  It is not acceptable to cancel your appointment a few minutes before - this counts as a Did Not Attend (DNA).

Please make sure you keep or cancel your appointment.  It is a huge waste of your NHS resources when appointments are not kept, especially as other patients could make use of these appointments.  Appointments can be cancelled online if you are registered for online access. If you arrive late for your appointment, you will be asked to re-book or wait until the end of the clinic if the doctor considers your problem to be urgent.  This is so that patients booked after you will not have to wait longer.

Patients with mobiles will receive automatic text reminders of any pre-booked appointments.  Please make sure we have an up to date mobile number for you.

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