Non-urgent advice: GP Appointments
PLEASE DO NOT USE SYSTMONLINE OR NHS LOGIN – as this is unavailable at present.
Online Consultation
All nursing team appointments to be booked on the phone – any doctor appointments to be booked via the Online Consultation button above
Non-urgent advice: Think Pharmacy First!
Pharmacists can give you advice on a range of conditions and suggest medicines that can help. They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP, this service is called Pharmacy First. For further information : Visit the Pharmacy First webpage
Conditions they can treat as part of Pharmacy First are: earache (aged 1 to 17 years), impetigo (aged 1 year and over), infected insect bites (aged 1 year and over), shingles (aged 18 years and over), sinusitis (aged 12 years and over), sore throat (aged 5 years and over), urinary tract infections or UTIs (women aged 16 to 64 years)
If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
They will then send an update to your GP practice to add to your records. If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.
Amongst other services some pharmacies offer for free blood pressure checks, the contraceptive pill without a prescription and emergency contraceptive. Please follow this link to find which local pharmacy offers these services and more details
Out of Hours
NHS 111
NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:
You need medical help fast but it’s not a 999 emergency.
You think you need to go to A&E or need another NHS urgent care service.
You don’t know who to call or you don’t have a GP to call.
You need health information or reassurance about what to do next
Emergencies
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is serious and could be life threatening, so cannot wait, go to the nearest Accident and Emergency (A&E) Department or call 999.
Symptoms include
Chest pain
Severe abdominal pain
Vomiting blood
Black stools
Breathlessness
Non-blanching rashes (the glass test)
Possible anaphylactic shock (swelling of mouth and throat)
Emergencies will be dealt with as a priority.
A&E
The nearest A&E department is at Ealing Hospital, however you can also use the NHS Choices search tool, to find the nearest A&E to you.
Paediatrics A&E
Please be aware that the Ealing Hospital A&E cannot treat children. The below hospitals have Paediatrics A&E:
Hillingdon Hospital, Pield Heath Rd, Uxbridge UB8 3NN
West Middlesex University Hospital, Twickenham Rd, Isleworth TW7 6AF
St Mary’s Hospital, Praed St, London W2 1NY
Northwick Park Hospital, Watford Rd, Harrow HA1 3UJ
Chelsea and Westminster, 369 Fulham Road, London, SW10 9NH
NHS 111 Urgent Care Services
Call 111 if you need medical help fast, but it’s not life-threatening. For example, if you;
Think you need to go to hospital
Don’t know who to call for medical help
Don’t have a GP to call
Need medical advice or reassurance about what to do next
Cancelling Your Appointment
We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.
We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.
You can telephone us on 020 8992 4331, cancel via the NHS App, or come in and speak to Reception.
Please let us know well in advance, at least 4 working hours, if you cannot make your appointment so that it may be allocated to another patient.
Home Visits
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you. We work closely with Ealing Community Transport to bring patients to the surgery where possible.
Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.
If you need a home visit please contact the surgery as early as possible in the morning, before 10:00, and give one of our receptionists details. Our duty doctor will call you back for more information and confirm whether a home visit is appropriate depending on the urgency of your needs.