Practice Policies & Patient Information
About Crown Street Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Access
There is local parking is available through various outlets, and The Crown Street Surgery building has been designed with disabled access in mind. We have an access point at the reception desk, as well as disabled toilets for your convenience.
If you require any assistance, please let us know—we recognize that not all disabilities are visible. We also welcome any suggestions on how we can enhance your experience and make your visit to the surgery easier.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Access
There is local parking is available through various outlets, and The Crown Street Surgery building has been designed with disabled access in mind. We have an access point at the reception desk, as well as disabled toilets for your convenience.
If you require any assistance, please let us know—we recognize that not all disabilities are visible. We also welcome any suggestions on how we can enhance your experience and make your visit to the surgery easier.
Our Policies
Our staff are committed to providing quality healthcare for the benefit of all of our patients. View our policies to see how this is achieved.
Blood Test Results
Receiving blood test results can sometimes be confusing, especially if you notice that a value is slightly out of the normal range. It’s important to understand that these normal ranges are set based on averages from a large group of healthy individuals. This means that small deviations from these ranges are not always indicative of a health problem.
Key Points to Remember:
1. Individual Variability: Everyone’s body is unique. Factors such as age, gender, diet, activity level, and even time of day can influence your test results. A slightly out-of-range result may simply reflect these natural variations.
2. Context Matters: Your GP will interpret your results within the context of your overall health, symptoms, and medical history. A single result slightly outside the normal range might not be significant, especially if other related results are normal.
3. Trends Over Time: Doctors often look at trends in your test results over time rather than focusing on a single measurement. Monitoring how your values change can provide a more accurate picture of your health.
4. Follow-Up Tests: If there is any concern, your GP may recommend repeating the test or conducting additional tests to gather more information.
In summary, a slightly out-of-range blood test result is often not a cause for alarm. It’s one piece of a larger puzzle that your healthcare provider will use to ensure you receive the best care.
Key Points to Remember:
1. Individual Variability: Everyone’s body is unique. Factors such as age, gender, diet, activity level, and even time of day can influence your test results. A slightly out-of-range result may simply reflect these natural variations.
2. Context Matters: Your GP will interpret your results within the context of your overall health, symptoms, and medical history. A single result slightly outside the normal range might not be significant, especially if other related results are normal.
3. Trends Over Time: Doctors often look at trends in your test results over time rather than focusing on a single measurement. Monitoring how your values change can provide a more accurate picture of your health.
4. Follow-Up Tests: If there is any concern, your GP may recommend repeating the test or conducting additional tests to gather more information.
In summary, a slightly out-of-range blood test result is often not a cause for alarm. It’s one piece of a larger puzzle that your healthcare provider will use to ensure you receive the best care.
Friends and Family Test
We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
Patient Participation Group
If you want to become a member of the PPG – please let the practice manager of staff know; and we can include you in our next meeting!
We can include your views and opinions even if you cannot attend meetings in person – you can join via skype, telephone, online feedback forms & email. Please let us know if you wish to join and we will find a way to accommodate you
We value your input and experience.
Training Practice
The practice has a long tradition of being involved with training of staff at all levels. We have been a designated GP training practice since 1999.
You may be offered a consultation with a GP Registrar, who is a qualified doctor. The Registrar works closely with our approved trainers, Dr Newth, Dr Shah, Dr Patel and Dr Sagar.
As part of our commitment to supporting the training of future doctors, the practice provides training for second, third and final year, medical students. Patients will be asked if they agree to be seen while a student is in attendance. Refusal will not affect the quality of care that you receive.
We also ask if patients would be willing for our second year medical students to contact them. The students would contact the patient by phone and arrange a visit during their placement with us. This is so the students can discuss and follow the patients’ health, and helps with the student’s confidence going forward with patients. This is very important for their learning and significantly helps the student’s communication techniques.
If this is something you could consider please do contact the practice via email ( crownstreetsurgery@nhs.net) – So we can add your details to the student patient list.
As part of our training we may ask if you would be happy to have your consultation video-taped. This would solely be for training purposes and would not affect the care you receive or your medical confidentiality. Should you object to this, or to being seen in the presence of a trainee, kindly let the reception staff know on arrival. By exercising your rights, your subsequent care will remain unaffected.
Thankyou in advance for all your support with the next generation of doctors.
You may be offered a consultation with a GP Registrar, who is a qualified doctor. The Registrar works closely with our approved trainers, Dr Newth, Dr Shah, Dr Patel and Dr Sagar.
As part of our commitment to supporting the training of future doctors, the practice provides training for second, third and final year, medical students. Patients will be asked if they agree to be seen while a student is in attendance. Refusal will not affect the quality of care that you receive.
We also ask if patients would be willing for our second year medical students to contact them. The students would contact the patient by phone and arrange a visit during their placement with us. This is so the students can discuss and follow the patients’ health, and helps with the student’s confidence going forward with patients. This is very important for their learning and significantly helps the student’s communication techniques.
If this is something you could consider please do contact the practice via email ( crownstreetsurgery@nhs.net) – So we can add your details to the student patient list.
As part of our training we may ask if you would be happy to have your consultation video-taped. This would solely be for training purposes and would not affect the care you receive or your medical confidentiality. Should you object to this, or to being seen in the presence of a trainee, kindly let the reception staff know on arrival. By exercising your rights, your subsequent care will remain unaffected.
Thankyou in advance for all your support with the next generation of doctors.
Vacancies
There are currently no vacancies.